Policies & Procedures
Did you know that there are an estimated 97,000 personnel employed by 911 systems or agencies? Additionally, there are over 240 million 911 calls each year requesting emergency medical service and police 911 services! Could you imagine handling this amount of 911 call volume?
Whether you refer to your emergency telecommunications operators as a dispatcher, a 911 call operator, a system communication operator, or a Police 911 dispatcher the demand for quality system communication is the same. In most cases the telecommunications operator is the only lifeline to critical police 911, fire, or emergency medical service response!
To make sure that 911 systems communications are handled effectively,
Whether the telecommunicators job is providing constant telephone communication, telephone triage, system communication, emergency communications, emergency medical service, or rescue or critical police 911 calls, dispatcher jobs are one of the most critical and difficult tasks in any emergency communications situation.
OSS’ Communications Center Policies and Procedures Manuals
have been continuously updated for over 20+ years. With thousands of
users, OSS has established a nationwide following with over 110 policies
covering topics such as: Officer Needs Assistance, Media Relations, Medical Assistance, Telephone Procedures, Kidnapping and more. [Listing of Communications Center Policies]
Subject Matter ExpertsOSS Subject Matter Experts (SMEs) develop and update policies regularly within our policy sets. OSS SMEs are recognized in both federal and numerous state courts. Our SMEs are well versed in the latest evolving industry best practices and court decisions, and regularly teach law enforcement officers, jailers, risk managers and attorneys.
Nationwide Best PracticesOSS Communications Center Policies & Procedures Manuals incorporate industry best practices. For example, several state agencies and law enforcement associations have contracted with OSS to develop specific client-branded policy sets - to name a few, the states of Arkansas, Mississippi, Texas, Ohio, Kansas, and more.
Defensible PoliciesOSS Communications Center Policy Manuals contain the latest risk management practices, are regularly updated, simple to understand, straightforward, easily adapted and rooted in law.
Microsoft Word Format
OSS Communications Center Policies & Procedures Manuals are provided direct
from our secure servers in one simple downloadable file. Each
individual policy is in Microsoft Word, and formatted so there truly are
no limitations to agency-specific modifications. Each policy set and
individual policy may be edited, graphically enhanced, reserved for
future use, added to, or even deleted.
Critical Broadcast NotificationsWith over 2,000 policy clients, a unique source of policy development input comes through actual incidents, opinions, and perspectives shared by agency Chiefs of Police, Sheriffs, and cases OSS has been retained in as experts. OSS stays in constant contact with our clients and their employees regarding trending issues in law enforcement liability and risk management. Whether there is a new prevailing court case, a new OSS policy developed, or an online OSS Academy® training opportunity, we will email you and your staff directly. Management and officer policy access is provided through confidential password protected portals.
Online Liability Training SupportThrough OSS Academy®, we provide 200+ law enforcement and jail courses online. OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider. In addition to state regulatory agencies, our courses are sanctioned by the American Jail Association (AJA) and the American Probation and Parole Association (APPA). Select courses qualify for AJA’s Certified Jail Officer (CJO) and Certified Jail Manager (CJM) programs, and/or can be used for initial certification and re-certification. For more information, contact OSS. [Visit OSS Academy®]
Expert SupportOSS Subject Matter Experts are just a phone call away. We welcome opportunities to discuss policy or risk management related issues with our clients. Whether you have a policy development question or a risk management issue, OSS SMEs will provide On-Call Consulting at no additional charge.
Turnkey PoliciesOSS Subject Matter Experts are available to develop turnkey policies for your agency. For more information, contact OSS. [OSS Policy Development Services]
Litigation SupportOSS Subject Matter Experts have been retained in 1,200+ liability-related cases. Should the need ever arise; we are available to provide your defense team with expert litigation support. For more information, contact OSS. [OSS Expert Witness Consulting Services]
Primary Benefits of OSS Communications Center Policy & Procedures Manual:
Primary Features of OSS Communications Center Policy & Procedures Manual:
Thanks … I am currently going through all our departmental orders and revising thanks to your GREAT program!