Communications Center Policies & Procedures for Law Enforcement, Police, Emergency Medical Service and 911 Dispatch Operations
Did you know that there are an estimated 97,000 personnel employed by 911 systems or agencies? Additionally, there are over 240 million 911 calls each year requesting emergency medical service and police 911 services! Could you imagine handling this amount of 911 call volume?
Whether you refer to your emergency telecommunications operators as a dispatcher, a 911 call operator, a system communication operator, or a Police 911 dispatcher the demand for quality system communication is the same. In most cases the telecommunications operator is the only lifeline to critical police 911, fire, or emergency medical service response!
To make sure that 911 systems communications are handled effectively, OSS developed dispatch software policies for emergency communications center operations which support law enforcement, sheriff, police, fire and rescue emergency responders.
Whether the telecommunicators job is providing constant telephone communication, telephone triage, system communication, emergency communications, emergency medical service, or rescue or critical police 911 calls, dispatcher jobs are one of the most critical and difficult tasks in any emergency communications situation.
OSS has created a system policies template manual that is comprehensive and developed in order for you to customize the manual to fit your agency’s specific operation. We provide the foundation and detailed support for creating your own 911 calls telecommunicators policy manual.
OSS can either provide communications center specific policies & procedures or we can provide your agency with our Communications Center Policies & Procedures on CD.
OSS’ Communications Center SOPs are provided on CD with all files created in Microsoft Word®. Merge codes are imbedded within each document to allow for easy insertion of such critical information as the Communications Supervisor, Sheriffs or Chiefs name, subordinate leaders and their titles, agency, department or facility name, etc.
OSS also provides an 800 toll free number to guide you through the process, and answer questions. There is no additional charge for this technical support.
Each policy set contains items such as:
Each individual policy contains items such as:
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Policies & procedures written at a 10th grade reading level [to increase an average reasonable juror or officer comprehension]
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Type set in Arial Font, 12 pt., so the agency can easily modify
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Individual policy header & signature blocks
