Communications Center


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Policies & Procedures

Did you know that there are an estimated 97,000 personnel employed by 911 systems or agencies? Additionally, there are over 240 million 911 calls each year requesting emergency medical service and police 911 services! Could you imagine handling this amount of 911 call volume?

Whether you refer to your emergency telecommunications operators as a dispatcher, a 911 call operator, a system communication operator, or a Police 911 dispatcher the demand for quality system communication is the same. In most cases the telecommunications operator is the only lifeline to critical police 911, fire, or emergency medical service response!

To make sure that 911 systems communications are handled effectively, OSS developed dispatch software policies for emergency communications center operations which support law enforcement, sheriff, police, fire and rescue emergency responders.

Whether the telecommunicators job is providing constant telephone communication, telephone triage, system communication, emergency communications, emergency medical service, or rescue or critical police 911 calls, dispatcher jobs are one of the most critical and difficult tasks in any emergency communications situation.

OSS’ Communications Center Policies and Procedures Manuals have been continuously updated for over 20+ years.  With thousands of users, OSS has established a nationwide following with over 110 policies covering topics such as: Officer Needs Assistance, Media Relations, Medical Assistance, Telephone Procedures, Kidnapping and more.  [Listing of Communications Center Policies]

Subject Matter Experts

OSS Subject Matter Experts (SMEs) develop and update policies regularly within our policy sets.  OSS SMEs are recognized in both federal and numerous state courts.  Our SMEs are well versed in the latest evolving industry best practices and court decisions, and regularly teach law enforcement officers, jailers, risk managers and attorneys.

Nationwide Best Practices

OSS Communications Center Policies & Procedures Manuals incorporate industry best practices.  For example, several state agencies and law enforcement associations have contracted with OSS to develop specific client-branded policy sets - to name a few, the states of Arkansas, Mississippi, Texas, Ohio, Kansas, and more.

Defensible Policies

OSS Communications Center Policy Manuals contain the latest risk management practices, are regularly updated, simple to understand, straightforward, easily adapted and rooted in law.

Microsoft Word Format

OSS Communications Center Policies & Procedures Manuals are provided direct from our secure servers in one simple downloadable file.  Each individual policy is in Microsoft Word, and formatted so there truly are no limitations to agency-specific modifications.  Each policy set and individual policy may be edited, graphically enhanced, reserved for future use, added to, or even deleted.


Critical Broadcast Notifications

With over 2,000 policy clients, a unique source of policy development input comes through actual incidents, opinions, and perspectives shared by agency Chiefs of Police, Sheriffs, and cases OSS has been retained in as experts.  OSS stays in constant contact with our clients and their employees regarding trending issues in law enforcement liability and risk management.  Whether there is a new prevailing court case, a new OSS policy developed, or an online OSS Academy® training opportunity, we will email you and your staff directly.  Management and officer policy access is provided through confidential password protected portals.

Online Liability Training SupportOSS_Academy_Law_Enforcement___Corrections_Online_Training_Courses

Through OSS Academy®, we provide 200+ law enforcement and jail courses onlineOSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.  In addition to state regulatory agencies, our courses are sanctioned by the American Jail Association (AJA) and the American Probation and Parole Association (APPA).  Select courses qualify for AJA’s Certified Jail Officer (CJO) and Certified Jail Manager (CJM) programs, and/or can be used for initial certification and re-certification.  For more information, contact OSS. [Visit OSS Academy®]

Expert Support

OSS Subject Matter Experts are just a phone call away.  We welcome opportunities to discuss policy or risk management related issues with our clients.  Whether you have a policy development question or a risk management issue, OSS SMEs will provide On-Call Consulting at no additional charge.

Turnkey Policies

OSS Subject Matter Experts are available to develop turnkey policies for your agency.  For more information, contact OSS. [OSS Policy Development Services]

Litigation Support

OSS Subject Matter Experts have been retained in 1,200+ liability-related cases.  Should the need ever arise; we are available to provide your defense team with expert litigation support.  For more information, contact OSS. [OSS Expert Witness Consulting Services]

Primary Benefits of OSS Communications Center Policy & Procedures Manual:

  • Cost: OSS Communications Center Policies & Procedures manual is only $695.
  • Liability Reduction: No doubt, using OSS policy manuals will reduce liability for both your agency and you individually.  More importantly, your officers will be safer using current policies and procedures.
  • Reduce Manpower Drain and Cost: Developing policies and procedures for your agency is a daunting task that can cost much in dollars and labor!  Not to mention that once developed, questions may remain regarding the constitutionality of the policies.
  • Critical Broadcast Notifications: Whether there is a new prevailing court case, a new OSS policy developed, or an online OSS Academy® training opportunity, we will send an email straight to your inbox.
  • Subject Matter Experts: OSS provides you with access to court recognized SMEs.

Primary Features of OSS Communications Center Policy & Procedures Manual:     

  • Depth of Services: No law enforcement risk management firm in the United States can provide your agency with the depth of services offered by OSS Law Enforcement Advisors®.
  • Microsoft Word Format: Policy manuals and individual policies can be available within minutes of receiving your order. Each may be downloaded to your computer, edited, graphically enhanced, reserved for future use, added to, or even deleted.  You can merge and modify without being limited to Adobe formats, or Internet speeds.  
  • Defensible: OSS Communications Center Policies & Procedures contain the latest risk management practices, regularly updated, simple to understand, straightforward, easily adapted and rooted in law.
  • Updates: Critical or general bi-annual policy updates are provided through our notification service for only $310 each year.  

Ordering

To place a product order simply complete the downloadable Order Form, Web Order Form or contact OSS.

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